Location
Noida | India
Job description
Job Title :Team Leader Location : Noida
Experience : 4+years total and 1.5years of work experience from International chat process
Skills :Chat, Excellent communication skills, Team leader , Attrition, shrinkage, Blended,
Job Description - To motivate, develop and mentor team members in a dynamically changing environment
- Ensure adherence to the process deliverable (SLA's)
- Governance on daily shrinkage and attrition
- Work closely with all support function teams.
- Monitor projects/transactions and provide qualitative/constructive feedback to the team members/SMEs.
- Perform regular audit checks on client defined compliance requirements
- Answer operations related queries from the client.
- Drive process performance to achieve and exceed SLA deliverable.
- To create a conducive and stimulating environment for the teams to accomplish their goals.
- Manage expectations of his/her team members and proactively should be able to sense their needs.
- Represent the organization and participate in client visits and reviews.
- Ability to drive process, performance & transformation
- Maintain delivery dashboards with analysis
- To be a part of the client calibration call to have better understanding of the process
Industry: BPO
Job tags
Salary
