Location
Bangalore | India
Job description
- Kofax Capture Document Imaging software Support engineer role is positioned to offer IT technical support services on IT systems enabling Document Capture and document delivery services at Iron Mountain across Global sites
- DMS support Engineer engages with Scan operations staff across sites to, diagnose, detect and fix DMS Systems technical issues restoring IT systems to steady state operations
Essential/Key Areas of Responsibility
- Shall offer DMS IT technical support services to imaging operations across Global
- Engage with document Imaging site managers and supervisors to resolve systems issues timely resulting into customer delight.
- Drive resolution for complex DMS IT system issues with very high
- Install Imaging server and client software, configure all application
- Install and configure scanners of multiple make and
- Proactively manage and monitor document work queues across multiple
- Liaise with product vendor to troubleshoot complex Imaging
Educational & Experience Requirements
- Three or four year Graduate degree
- Candidate should have experience offering IT support services for about 3 to 7 years with increase in roles through the support
- Should have a very good understanding of document imaging systems and Kofax Capture 9.0 or 10.0
- Experience in working with different component of Document management systems such as Capture, Delivery & Storage would be an advantage
- Experience in Installing, configure, troubleshooting document imaging scanners or Kofax capture
- Experience in working with distributed imaging
- Candidate should possess strong analytical
- Certifications in Document Imaging products or business would be advantage
Competencies Technical Skills and Proficiency
- Has knowledge and experience of Kofax Capture 9.0 or 10.0 Support
- Has one to 2 years of Kofax capture 9.0 and 10.0 environment trouble shooting
- Has experiencing installing and configuring Kofax Capture
- Has worked with Document management systems for 1 to 3 years at least
- Should have experience working with IT systems problem management tools such as (HP Service Manager, Clarify, ServiceNow, Jira etc )
Job tags
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