International Customer Support Executive
Location
Thane | India
Job description
Overview:
The International Customer Support Executive plays a crucial role in ensuring customer satisfaction and loyalty across global markets. They are responsible for providing exceptional support to international customers building strong relationships and resolving inquiries efficiently. This role is vital in representing the companys commitment to customer service excellence on a global scale.
Key Responsibilities:
- Manage international customer inquiries via various communication channels
- Assist customers with product information orders and issue resolution
- Build and maintain strong customer relationships to foster loyalty
- Coordinate with internal teams to address customer needs effectively
- Contribute to the development of international customer support strategies
- Monitor customer satisfaction and identify areas for improvement
- Provide multilingual support to cater to diverse customer bases
- Resolve escalated customer issues with professionalism and empathy
- Collaborate with sales and marketing teams to support international initiatives
- Ensure adherence to international service level agreements
- Collect and analyze customer feedback to enhance service quality
- Conduct trainings for internal teams on international customer support best practices
- Stay updated on international market trends and cultural nuances
- Prepare regular reports on international customer support performance
- Participate in international events and trade shows to represent the company
Required Qualifications:
- Bachelors degree in Business Administration Communication or related field
- Proven experience in international customer support or related roles
- Fluency in at least two international languages
- Demonstrated ability to effectively communicate across cultures
- Proficiency in customer relationship management (CRM) software
- Strong problemsolving skills with a customercentric approach
- Excellent time management and organizational abilities
- Ability to work flexible hours to accommodate international time zones
- Highly developed cultural sensitivity and global mindset
- Familiarity with international trade regulations and compliance standards
- Effective negotiation and conflict resolution skills
- Solid understanding of international customer behavior and preferences
- Experience in training and mentoring teams on international customer support
- Ability to travel internationally as needed
- Strong analytical skills and attention to detail
multilingual communication,customer relationship management,cultural sensitivity,time management,customer support,customer satisfaction,management
Job tags
Salary
