HDB Financial Services Limited
Location
Surendranagar | India
Job description
• Profitability Management - Maintaining & optimizing profitability for the branch
• Target setting & management – Monitoring branch targets in numbers & volumes
• Portfolio quality management - through superior underwriting, working closely with collections
• Cost management – managing all branch operating costs including cost of acquisition, operations etc.
• People management – Motivating team, handling HR & administration function of the branch
• Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues
Business
• Achieve contributed value targets set for the branch
• Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds
• Provide superior customer experience
• Manage TAT’s on credit & processing
• Minimize pre & post disbursal discrepancies
Monitoring Performance
• Monitoring Branch performance in terms of key drivers i.e.
Contributed Value….Volumes / Profitability / Expenses / Losses
Employee Retention
Employee Productivity
Customer experience
• Monitor individual performance of each employee, continuously work to maximize productivity
People Management
• Motivate and develop branch team
• Drive branch team to excel.
• Manage and mentor the team and keep attrition of branch staff low
• Conduct regular meeting with branch staff
• Provide open and honest feedback and ask for feedback.
• Ability to plan & execute
• Strong inter-personal skills and leadership ability.
• Ability to create professional work culture that encourages enthusiasm and team spirit • Understanding of credit risks & operational risks.
• Ability to manage and implement change by taking complete ownership
Job tags
Salary
