Technical Implementation Specialist
Location
Bangalore | India
Job description
Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.
Current opportunity: Technical Implementation Specialist What you will do: Join our Implementation team in a dynamic role reporting to the VP of Global Implementation and Project Operations. As a Technical Implementation Specialist, you will leverage advanced Excel and Power BI skills to collaborate with teams in Global Products, Service Delivery, Quality, Account Management, Business Development, and directly with client companies. Your focus will be on delivering automated and technical solutions to enhance processes.
Current opportunity: Technical Implementation Specialist
Location: Bangalore
Onsite/Hybrid/Remote: Hybrid
Responsibilities: - Implement changes to various case management systems and databases following established change management processes.
- Conduct Quality Assurance checks on change management activities.
- Provide actionable insights to leadership.
- Perform ad-hoc analysis for the leadership team.
- Generate and maintain various reports as directed by department leadership.
- Test, recommend, and implement new processes to achieve business objectives.
- Identify risks and inefficiencies in implementation processes and propose technology-based solutions.
- Coordinate with internal teams (SAM, IT, Service Delivery) for issue resolution, resource allocation, and task management.
- Manage internal action items required to complete various projects.
- Participate in/manage company-wide projects related to technology aspects for implementation.
Qualifications/Skills: To excel in this role, you will need the following qualifications and skills:
- Bachelor's Degree.
- Fluent written and spoken English language skills.
- Advanced skills in Excel and PowerBI.
- Efficient time-management.
- Excellent written and oral communication.
- A problem-solving attitude with a keen sense of resolution.
- Great attention to detail.
What we offer: At Workplace Options, we don't just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:
Group Mediclaim Insurance for 6 lacs INR, Accident Insurance, Gym reimbursement, Tuition reimbursement, EAP Support Services, Mentorship program, WPO Cares, Employee exchange programme, Comprehensive training provided for this position.
At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes. We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth. For further details about WPO please check out our website and this short video gives a great overview of what we do
Job tags
Salary
