As an FB hostess, you will be responsible for greeting and welcoming guests, managing reservations, and coordinating the seating arrangements in the restaurant
Your primary goal is to provide exceptional customer service, enhance the overall dining experience, and contribute to the efficient operation of the establishment
Key Responsibilities:
Greeting and Seating Guests:
Welcome guests as they arrive at the restaurant.
Escort guests to their assigned tables, ensuring a positive first impression.
Reservation Management:
Receive and manage reservation requests, either over the phone or in person.
Ensure accurate record-keeping of reservations and allocate tables efficiently.
Communication:
Communicate effectively with guests to understand their preferences and special requests.
Liaise with the kitchen and waitstaff to coordinate seating and ensure smooth service.
Customer Service:
Provide excellent customer service by addressing guests inquiries and concerns.
Assist in resolving any issues that may arise during the dining experience.
Maintaining the Waiting Area:
Keep the waiting area clean and organized.
Manage guest flow to minimize wait times.
Menu Knowledge:
Have a good understanding of the menu to assist guests with their selections.
Provide information about daily specials and promotions.
Collaboration:
Work closely with the kitchen and serving staff to maintain a cohesive and efficient operation.
Relay important information to the appropriate team members.
Upselling:
Suggest additional items, such as appetizers or desserts, to enhance the guest experience.
Promote special offers and promotions.
Cash Handling:
Handle cash transactions for walk-in guests and process payments accurately.
Ensure the security of cash and follow established cash-handling procedures.
Adherence to Policies:
Follow restaurant policies and procedures.
Maintain a neat and professional appearance.
Qualifications:
Previous experience in a similar role is preferred.
