Stryker
Location
Bangalore | India
Job description
Are you interested in working for a global company where you can work across functions and on a wide-variety of projects As a member of Stryker's RA/QA team, that is exactly what you will do! Here, we provide our RA/QA team the opportunity to learn new things, as well as endless growth opportunities! If you are interested in working at one of the World's Best Workplaces, apply now !
Need another reason to apply Here are 10 reasons to join our Regulatory Affairs/Quality Assurance team: COMPANY DESCRIPTION: Why Technical Support at Stryker At Stryker we are dedicated to improving lives, with a passion for researching and developing new medical device products. Technical Support organization is part of Acute Care business unit and supports all products under the Vocera line of products. Vocera empowers integrated, intelligent communication for mission-critical workflows in healthcare, hospitality, energy, retail and other mobile work environments. Vocera is widely recognized for developing smarter ways to communicate that improve patient and customer satisfaction. As a Knowledge Domain Expert at Stryker, you will be proud of the work that you will be doing, using cutting-edge technologies to make healthcare better. Here, you will work in a supportive culture with other incredibly talented and intelligent people, curating Knowledge Centered Support excellence for our industry-leading medical technology products. You will also have growth opportunities as we have a culture that supports your personal and professional development. We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com JOB PURPOSE: We are seeking a Knowledge Management Domain Engineer to build and own high-quality product domain support content within our Support Process Excellence organization. This role will be key in the implementation of a Knowledge Management (KM) framework that will empower both employees and customers. Working with our Knowledge Program Manager, you will be handling internal and external content including Vocera help, knowledge bases, known errors, and more. This content is essential in enabling people to do their jobs without needing to contact support, and in enabling support, sales engineers, customers, and partners to efficiently discover information. As a Knowledge Domain Engineer, you will have the opportunity to collaborate within the Support Process Excellence team and cross functionally and analyze data to create and improve knowledge articles, and monitor the overall health of product support knowledge within the Technical Support organization. In addition, in this role you will share and encourage the adoption of Knowledge Management best practices. DUTIES AND RESPONSIBILITIES:Job tags
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