Matrimony.com Ltd
Location
Bhubaneswar | India
Job description
- Drive and motivate the TMEs reporting to him / her meet the hourly / daily / monthly targets as planned and send reports to the manager on the targets achieved
- Handle difficult customers and ensure their issues are resolved by providing a good experience to the customers - Capture the customer insights and share the same with the internal team; Provide regular MIS as required to the internal teams - Responsible for planning the resources required for his / her team and work with HR to get the right talent on board - Provide guidance to the new recruits to settle down well in their job and ensure the infant attrition is under control - Promote a cohesive & high performance work environment by continuously engaging with the team members, providing development feedback and right training inputs - Review the performance of the team members on a regular basis and help them to improve the productivity and ensure the team members earn their incentives - Monitor, facilitate and ensure the team adheres to the processes - Monitoring and ensuring the team shrinkage is within the defined parameters. - Promotes a culture of quality by ensuring zero rude calls and misselling through constant call evaluations and feedback. - Guide / mentor and train the team members in building their capabilities and improving their performance - Actively participate / contribute to continuous improvement projects - Identifies opportunities to improve productivity of the team and deliver a profitable ROI. - Regularly monitors attrition red flags and ensures the same is within defined threshold. - Ensures adherence to organization policies by self and team. Skills & Competency Functional - Process Knowledge - Product Knowledge - Language skills Excellent communication skills in English and Regional language - Selling Skills - Team Management- Knowledge of dialer metrics
Basic computer skills- Ms Word, Excel Behavioural - Values Integrity, Respect , Customer Centricity - Good Communication Skills - Influencing / Persuasion Skills - Result Orientation - Emotional maturity - Self-driven - Adaptability to a fast-paced changing environment Education and Experience - Graduate with minimum 5-12 years experience in sales in BPO / Tele sales / Telemarketing / Concept Selling domain of which 2-3 years should be in a Tele sales team handling capacity Guddu SinghJob tags
Salary