Ensure hotel premises are clean, tidy, and ambient enough to receive and tend guests
Monitor the coordination between the different parts of a hotel to ensure smooth and efficient operations
Conduct assessments to review customer satisfaction and service recovery process
Oversee the hiring, orienting, and training of hotel staff to ensure maximum revenue for management
Establish communication channels to interact with customers in order to obtain their feedback and assist with the resolution of problems
Organize training programs to enhance the job skills and performance of hotel personnel
Monitor the accounts receivable, accounts payable, and purchase requisitions of each hotel department
Inspect hotel stores to check available stock and determine the need for stocking
Liaise with the marketing staff to develop and implement strategies for growing the business
Hire contractors and deal with vendors to ensure provision of high quality products and services
Schedule work shifts and tasks to hotel staff according to their specialty
Collect payments and record all expenditure and generated revenue
Contact clients to schedule and plan the details of an event or conference
Required Skills
Education and Training: To become a hotel operations manager, you require at least a high school diploma and several years of experience in a hotel setting. A Bachelor's degree in hospitality management on the other hand increases job prospects and competitiveness.
Management Skill: Hotel operations managers are skilled in coordinating the affairs of a hotel to attract clients and maximize profits
Planning Skill: They are able to organize hotel services and activities during events and conferences to ensure smooth operations
Customer Service Skill: They are adept to courteously interacting with customers and providing client-focused services to ensure consumer satisfaction.
