Customer care executive

Location

Mumbai | India

Job description

Company Overview

CN SOLUTIONS works in partnership with their clients to provide first class solutions for their manpower requirements. We are a team of experienced and dedicated professionals who specialize in identifying and short-listing potential candidates for our clients. Our expertise lies in Web Technologies, Databases, Software Testing, CRM, ERP, Data warehousing, Middleware, ESM, Business Analyst (BFSI Domain), Cyber Security, IT infrastructure, and SAP Hiring. We offer a range of services including Staffing Solutions, Leadership Hiring, RPO, and General Staffing. With headquarters in Hyderabad, India, CN Solutions is a leading IT Services and IT Consulting company with 11-50 employees.

Job Overview

We are looking for a dedicated and motivated Customer Care Executive to join our team at CN Solutions. As a Customer Care Executive, you will be responsible for resolving customer inquiries, providing excellent customer service, and ensuring customer satisfaction. This is a full-time position based in Mumbai, Maharashtra, India, with a junior level of experience required (1 to 3 years).

Qualifications and Skills

• 1-3 years of experience as a Customer Care Executive or similar role
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to work well in a team environment
• Good knowledge of customer service principles and practices
• Proficiency in using CRM software
• Ability to handle stressful situations with calmness and professionalism
• Flexibility to work in US shifts or night shifts
• Experience in collections, sales, marketing, or BPO is a plus

Roles and Responsibilities

• Resolve customer inquiries in a timely and professional manner
• Provide accurate and detailed information to customers
• Handle customer complaints and escalations with empathy and patience
• Maintain customer records and update databases
• Ensure customer satisfaction by meeting or exceeding customer needs and expectations
• Collaborate with other teams to resolve customer issues
• Identify and implement process improvements to enhance customer experience
• Adhere to company policies and procedures
• Meet individual and team performance targets

Job tags

Salary