Technical Consulting Engineer SOC (8-10 years)

Location

Bangalore | India

Job description

Whom you will work with :

The Business Entity

Cisco Cloud and Managed Services (CMS) organization seeks a NOC /. SOC engineer to join a team of extremely talented engineers supporting strategic accounts. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in technology. The successful candidate will have a track record and desire to excel at both technical issue resolution and customer management.

The Team

As part of the Cisco CMS organization, you will be part of a dynamic, fast paced and supportive team that will build you up as you manage the technical support for some of Cisco's biggest customers. You will be given the opportunity to work alongside many of Cisco's Technical and Advanced Service organizations and will receive unique insight into the IT services industry all the way from pre-sales to day 2 support as an engineer focused on some of Cisco’s key customers.

What you will do :

Roles & Responsibilities:

• Ensure 24/7 availability of the production environment and lead the daily operations of the production environment.
• Participate in Change Advisory Board Review Meetings with customer.
• Ownership of root cause analysis process, and ensure remediation of major issues. Ability to provide assistance in a support capacity with problem and incident resolution and assume major incident and problem ownership and accountability
• Recreate Customer Issues for Technical Troubleshooting in the Operate Lab
• Drive issues related to firmware and bug with BU team.
• A strong understanding of the ITIL framework and its application in a production environment.
• Troubleshoot & resolve the incidents and problem tickets within SLA/SLO.
• Develop and maintain a working knowledge of existing and new technologies and be able to tie the design and implementation of infrastructure to the managed components.
• Good analytical and troubleshooting skills (the ability to think logically through a problem) and must have the initiative, perseverance and commitment to see problems through to resolution.
• Working closely with the Engineering team to understand the product and project requirements.
• Performs end to end testing of network and server hardware, firmware, software features, system functionalities and capabilities.
• Performs Advanced Level Troubleshooting, Analysis and Diagnosis of Complex Networking Problems & Design Issues
• Firmware & Software Bug Scrub, Testing & Validation in Lab.
• Simulate the Customer environment within Operate Lab to resolve complex problems and compatibility issues.
• Assist T1 (Level 1 Engineers) in Recreating Customer Issues in the Operate Lab.
• Provide Engineering Recommendations & Capacity Planning along with Level-3 Engineers
• Provides preemptive network design optimization recommendations based on periodic network and service performance, capacity, and security analysis.
• Provide Training & Mentoring to the New Hire L1 Engineers.
• Drive continuous improvement and process change suggestion to management
• Provide second line phone/email consultation to independently debug complex mobility network problems
• Provide systems/product training to peers within the CMS Operate Practice team.
• Act as a technical expert with ownership and accountability expectations in managing cases and customer situations.

Who you are :

Attributes of a Successful Candidate

We are looking for new talent with the following qualities and skills:

• A creative, positive and proactive can-do attitude and a willingness to learn new technologies, processes and procedures.
• No personal technology religion, but a desire to become the expert of the customer's technologies.
• Ability to work in a fast-paced, high-pressured, cross functional, cross country, territory and theatre environment.
• Ability to work as a team player and to work with minimal supervision.
• Demonstrate high-level of maturity and confidentiality.
• Attention to detail and stellar interpersonal skills
• Possess strong presentation and communications skills
• Have strong time management skills

Required Skills

• Ability to maintain a large network with complex network technology
• Excellent TCP/ IP networking skills
• Strong understanding of telecom networks
• In depth understanding & hands on Cisco Security Products
• In depth understanding & knowledge of various routing and switching protocols.
• Knowledge, working experience on NAT & troubleshooting various NAT related issues
• In depth understanding & working knowledge on various Cisco Firewall products
• Experience with MPLS technology including L2/L3 VPN and traffic engineering
• Troubleshooting various MPLS & its application related issues. e.g. VPLS/MPLS-TE etc
• Excellent skills in Configuring and troubleshooting Cisco firewalls and routers
• Experience on Cisco ASA, FTD, FMC platform
• Experience with routing protocols (OSPF, RIP, EIGRP, ISIS and BGP)
• Expertise in QOS design and configuration is a plus
• Experience in using Microsoft Visio.
• Advanced Level knowledge in WAN protocols, IP Routing, Switching, Cisco ASA, FTD, FMC
• Advanced Level Internetworking troubleshooting experience, protocol diagnosis and decoding to the packet level.
• Medium/Large-scale “Complex” network design skills.
• Hands on experience in cisco Routers/Switches /Firewalls
• Knowledge of routing protocol like BGP/ OSPF
• Automation skill to Analysis of degradation of KPIs and reduce impact on customer satisfaction.
• Skill to Generating reports as per corporate and circle requirement.
• A deep understanding of IT operations from an enterprise perspective in managing overall IT operation of a branch office.
• Good exposure on Network audit such as Revenue, Performance, Security & Configuration
• Advanced Level knowledge of network management, network availability & capacity planning
• Advanced Level understanding of customer network infrastructure business goals and objectives
• Advanced Level understanding of the customer Change Mgmt. process
• Validate new version upgrades for software features and impact analysis
• Prepare documentations as per standards like MOP, RCA and UAT
• Take ownership of and conduct in-depth investigations into security events
• Document security investigations in a clear and concise manner
• Ensure that incoming client requests are addressed and worked in a timely manner
• Assist clients to address security incidents in an expedited manner
• Proactively hunt for suspicious or malicious activity not detected via automated alerts
• Work as a member of a team to prioritize incoming automated security events based on the impact and urgency of the events

Education & Experience:

• BS/MS qualified (favourable - IT, Computer Science, Electrical Engineering).
• CCNP – Routing & Switching (mandatory) / Security ( mandatory) or CCIP (mandatory)
• ITIL Foundation V3 (mandatory)
• 8+ years of experience in a technical network engineering role

About Cisco

The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We accept digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

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