Enhanceplus
Location
Mumbai | India
Job description
- To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction
- To identify and convert the opportunities for cross selling (banking product) on customer's call - Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. - Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues. - Complete the logs specified by the process (End-of-day target)- Adherence to Information Security norms & quality process norms. - To be aware of and comply with any updates about the process - Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Description : - Graduate - Preferably 1-2 years with 6 months which should to be in customer service role- Understanding of call center industry an advantage
- Excellent communication skills - Verbal & Written - Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays - Flexible to get scattered 8 Week Offs in a month with 9hours shift - Good listening skills and strong communication abilities. - Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity - Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customersJob tags
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