Prospit Marketing Pvt Ltd
Location
Pune | India
Job description
On this project you will be providing frontline customer service and support for internet customers. You will be answering questions related to: billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be providing baseline technical support and assisting customers with troubleshooting steps for any basic technical issues they may experience.
You will be primarily providing support via incoming calls but may be asked to work chats or emails in the future on an as-needed basis.
What you will do:
• Responding to calls from customers who have questions regarding phone service, billing, account information, password resets, etc.
• Responding to chat or email queries from customers with account or technical related questions as needed.
• Documenting customer issues in the client system and updating customer information.
• Following outlines processes to resolve customer technical issues, or complaints, in a timely manner.
• Additional duties as needed, to be discussed during your interview.
To Qualify:
• Possessing outstanding communication abilities, demonstrated proficiency includes achieving a typing speed of 20 words per minute.
• Fresher's or minimum 1 year call center experience preferred.
• Full training will be provided, but you must commit to attending – 100%, no missed time.
• Be able to complete and pass a background check.
How to Apply:
Please send your updated resume to [HIDDEN TEXT] or contact us at +91 750 777 9212.
Location: Office no 324 & 325, Vision One Commercial Spaces, Above Decathlon, Bhumkar Chowk, Hinjewadi, Pune.
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