Location
Mumbai | India
Job description
About PrintStop
Our vision is 'to transform the procurement processes of large enterprises and make happy and efficient workplaces'
We are a 16 year old bootstrapped company, profitable and growing year on year with a team size of 120. We have carved our niche in the printing and corporate gifting industry with our products and technology enabled platform solutions (Mandaala).
We Sell Products That Include - printed products like business cards, brochures, standees etc and
- branded merchandise products : We have logo branding capabilities using technologies like Laser engraving, UV printing, embroidery etc on 40+ product categories like apparel, bottles, pens, backpacks etc
Mandaala by PrintStop, is a SaaS-based platform for Enterprises and it automates the order to delivery workflows for branded merchandise, onboarding kits, stationery, marketing collateral, corporate gifts and a lot more. Using Mandaala's digital portals for specific products, large organisations automate the manual effort, eliminate errors in artworks, enable inbuilt approvals and get complete visibility of spends, thus reducing the effort required by almost 80%.
We serve 2 customer segments namely SMEs (to know more visit large Enterprises (to know more visit Dr. Reddys, Infosys, Tech M, HDFC Life, Deloitte
We are a ISO 9001, ISO 27001 and a Great Place to Work Certified company. Our average employee tenure is 5 years. Our people love to grow with us :)
Role The primary responsibility of this role is to generate revenue from inbound leads and through outbound reachouts.
The role will also include assisting customers to place orders and address their various servicing queries.
Qualifications amp; Experience: - Bachelor's degree in any field
- Min 2-3 years of selling online (e-commerce) to small businesses / individuals
- Working experience in gifting / printing companies is a big plus.
Skillsets Primary
- Self starter / Self drive
- Sales Persuasion
- Business Acumen : Understand customer - product - value proposition
- Communication (spoken, verbal, listening)
- Strong attention to detail
- Strong project / task management
- Strong time management skills with ability to multitask
Secondary
- Negotiation skills
- Using sales tools, AI amp; HelpDesk
Key Responsibilities - Outbound calling to Customers to make them aware of products and upsell / cross sell to maximise customer revenue per customer
- Attending inbound queries and closing sales
- Attending Customer Calls / emails to assist clients to place orders and respond to any of their queries related to products / timelines etc.
- Getting estimates from estimation desk for custom inquiries and following up with clients for conversion
- Handle and resolve customer complaints
- Engage and build relations with customers to be able to convert and generate new business.
- Manage all tasks via zoho tickets
- Follow the desk processes and participate in ongoing sales and product trainings
Job tags
Salary
