ManpowerGroup India
Location
Gurgaon | India
Job description
Responsibilities Experience - Min 15yrs Business: · Day-to-day operations management to ensure processes are delivered in a controlled manner for the services in scope of the team · Business partnership management – ensure objectives, processes and action plans aligned with business partners and stakeholders · Team’s productivity – allocate team talent and capacity properly to support business initiatives CSS: · Supports the execution of optimization and operationalization activities. o Deploys the CSS culture and process rigor including focus on controls, standards, SOPs, RCMs, and quality o Identifies in cooperation with the respective local team opportunities for process and continuous improvement to deliver measurable process efficiencies and effectiveness o Collaborates with Global Ops to leverage operation’s best practices for the newly integrated processes o Ensure trade compliance of entity · Works with the regional CRMs on customer engagement area · Develops team’s talent and career pipeline · Develops core metrics for Legacy Services, including: o Process Health o Audit Ratings / Improved controls o Process Improvements / effectiveness o Transactions per FTE / incremental absorption
Required Education and Experience: · Bachelor’s degree required · CA or any other equivalent degree · knowledge of finance / accounting processes Required Skills · Ability to grow a team and develop individuals · Problem solving, analytical skills · Initiative and effectively manages self and team through a fast-paced environment · Ability to prioritize work to meet deliverables/timelines in an effective manner · Motivation skill – makes each individual feel his/her work is important Desired Skills Strong organization skills, process rigor, attention to detail, responsive Understanding of Shared Services operations Process improvement experience / Green Belt certificate Soft Skills · Inclusive leadership skills o Value difference that each person brings o Identify “Insider” & “outsider” dynamics o Practice & model inclusive teaming & leadership o Influence our culture · Customer Focus o Is dedicated to meeting the expectations and requirements of internal and external customers. o Establishes and maintains effective relationships with customers. · Presentation Skills o Able to develop effective presentations and deliver material. · Peer Relationships/Collaboration o Is seen as a team player and is cooperative o Easily gains trust and support of peers. o Encourages collaboration.Job tags
Salary
