Customer Support Executive - Financial Services
Location
Noida | India
Job description
Job Title: Customer Support Executive - Financial Services
Location: Noida, Sector 128
Salary Package - For candidates with 1 year of experience in any customer service: 22,000 INR in hand
- For freshers: 16,000 INR in hand
Benefits - Pick and drop facility available from dedicated pickup points
- Handsome incentives up to 60,000 INR apart from salary
Responsibilities - Engage with customers via inbound and outbound calls to understand their financial needs.
- Educate customers about various financial products and services offered by the bank, including loans, credit cards, bank accounts, fixed deposits, etc.
- Generate leads and effectively convert them into sales opportunities.
- Provide accurate and up-to-date information to customers regarding product features, eligibility criteria, documentation requirements, and application processes.
- Follow up with customers to ensure satisfaction and address any concerns or queries they may have.
- Meet or exceed monthly sales targets and KPIs set by the organization.
- Maintain thorough records of customer interactions and transactions using the designated CRM system.
- Collaborate with internal teams such as sales, marketing, and operations to optimize customer experience and drive business growth.
- Stay updated with industry trends, regulatory changes, and product developments to provide informed recommendations to customers.
Requirements - Bachelor's degree in any discipline.
- Minimum of 1 year of experience in customer service roles, preferably in the banking or financial services sector.
- Excellent communication skills in both English and Hindi, with the ability to articulate complex financial concepts clearly and concisely.
- Strong interpersonal skills and a customer-centric approach to problem-solving.
- Proven track record of meeting or exceeding sales targets in a fast-paced environment.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using computers and basic software applications.
- High level of integrity, professionalism, and commitment to compliance with regulatory standards.
Note: This is a dynamic role offering an opportunity to grow and excel in the banking industry. Candidates with a passion for sales and customer service are encouraged to apply.
How To Apply Interested candidates, apply through the provided link or email your resume to [HIDDEN TEXT]. Subject: 'Customer Support Executive - Financial Services'
???? For inquiries, call us at +91-966-722-8222 or +91-997-175-3565.
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Skills: customer service,financial services,customer support,crm,lead development,sales acquisition,identifying sales opportunities,business development
Job tags
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