Manager - Customer Success

Location

Noida | India

Job description

Manager - Customer Success

Location, Department Unit and Reporting

Location :

Noida

Department :

FSP

Reporting To :

Deputy Director

Job Details/ Criteria

Basic Functions/ Job Responsibility:

Collaborate with stakeholders (educational institutions, government agencies, training providers, industry experts etc.) to drive the project.

Oversee the project KPIs and achievements across various schemes and teams in geographies assigned. 

Create proposals, concept notes, decks, documentation templates etc. for external and internal stakeholders towards achieving program milestones.

Organize and anchor review meetings with external and internal stakeholders for the program at all levels.

Develop robust monitoring and evaluation frameworks to track program effectiveness.

Collect and analyse data on overall program impact and KPIs defined.

Prepare and update periodic reports and communication for stakeholders, highlighting key findings and recommendations for improvement.

Risk / non-achievement identifications, propose mitigation measures and remedial plans.

Build and maintain strong relationships with stakeholders at all levels.

Foster effective communication within the team and with external partners.

Act as a key point of contact for program inquiries and feedback.

Knowledge, Skills, Qualifications, Experience:

PGDM/MBA from a premier institute.

Minimum 5 years of experience in managing complex projects, preferably multi locational projects.

PMP/PMI certifications preferred.

Proven track record of successful program implementation and achieving desired outcomes.

Excellent communication, interpersonal, and negotiation skills.

Ability to work independently and as part of a team in a fast-paced environment.

Experience in project management tools/software like MS Project etc.

Fluency in English and Hindi is essential; additional regional language proficiency a plus.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability

Job tags

Salary