Hillenbrand
Location
Coimbatore | India
Job description
Supervise and coordinate activities of workers engaged in collecting overdue payments for charged-off accounts.
Review collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.
Audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account.
Coordinate with the management to establish and update collection policies and procedures.
Train and guide staff members to enhance performance and development.
Resolve escalated customer issues and disputes promptly and professionally.
Monitor and maintain records of customer payments and account statuses.
Conduct performance evaluations and provide feedback to staff members.
Prepare and present reports on collection activities and progress.
Team:
This role will be setup in the Hillenbrand Global shared service Organization - Coimbatore, India supporting Collections within Hillenbrand. This role will have the opportunity to work with and learn from teams that are geographically diverse (Asia, Europe, and North America)
Basic Qualifications:
Bachelors degree in Finance, Business Administration, or related field.
7+ years of proven experience in a collections role, with leadership experience of minimum 3 years.
Strong knowledge of collections regulations and procedures.
Excellent communication and negotiation skills.
Proficiency in Microsoft Office and other financial software.
Strong analytical skills and attention to detail.
Ability to handle sensitive and confidential information.
Job tags
Salary
