ConvergePoint
Location
Chennai | India
Job description
Key Responsibilities: Produce detailed and professional user documentation including user guides and software configuration manuals . Produce technical documents that highlight product architecture and product flow Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements. Write easy-to-understand product documentation and developer guides for customers in the United States and globally Create tutorials, guides, and use cases that help end-users become familiar with the ConvergePoint product offering. Develop and implement documentation best practices and standards Capture complex technical information and present it in clear, concise, and simple language suitable to the target audience. Desired Skills Proven working experience in content writing of software documentation (3 to 6 Years). Experience with software product writing is highly desired. Experience with maintaining content for multiple products and versions is desired. Ability to deliver high-quality documentation paying attention to detail. Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures. Excellent written skills. Must have experience writing content for a US-based audience. Must have excellent communication skills and experience interacting with both Indian and US-based teams. Confident communicator with the ability to translate complex concepts into simple language. Must have excellent skills with Microsoft Office. Must have basic graphic design skills to present data in visual formats. Knowledge Any experience with creating walk-through videos and screen capture videos is desired.
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