Cafe Coffee Day
Location
Bangalore | India
Job description
About Café Coffee Day
Café Coffee Day is India's largest café chain in terms of the number of café outlets with more than 460 cafes across the country. CCD, as it is popularly called, opened its first café in Bengaluru in 1996 and has pioneered the coffee culture in the chained café segment in India by bringing in a range of delectable food and beverage products served in a contemporary, youthful ambience, and offering a variety of novel experiences - all with a promise of “A lot can happen over coffee!". CCD operates through Coffee Day Global Limited (CDGL), a subsidiary of Coffee Day Enterprises Limited. CDGL is arguably India’s largest coffee retail conglomerate with leadership position also in the automated beverage dispensing solutions under the brand name Coffee Day Beverages with distribution across more than 1330+ towns and cities across India. CDGL also operates a network of 280+ refreshment kiosks offering affordable food and beverages for on-the-go customers .under the Coffee Day Xpress brand name. Job Title : Manager - House Keeping Department : House Keeping Reports To : General Manager Education : Bachelor's degree in hospitality management, hotel management, or a related field Location : Bangalore Key Responsibilities and accountabilities of the Role: Supervision and Training: Overseeing a team of housekeeping staff, including hiring, training, scheduling, and performance evaluation. Providing ongoing training to staff on cleaning techniques, safety procedures, and proper use of equipment and chemicals. Quality Control: Setting and maintaining high standards of cleanliness and hygiene throughout the cafes. Conducting regular inspections of rooms, common areas, kitchen and other spaces to ensure they meet established standards. Addressing any issues or deficiencies promptly and effectively. Inventory Management: Monitoring and ordering cleaning supplies, equipment, and amenities as needed. Managing inventory levels to minimize waste and ensure availability of necessary items. Budgeting and Cost Control: Developing and managing the housekeeping department budget, including labor, supplies, and equipment expenses. Implementing cost-saving measures while maintaining quality standards Communication and Coordination: Liaising with other departments, such as front office and maintenance, to ensure seamless operations and guest satisfaction. Communicating effectively with staff to relay expectations, provide feedback and address concerns. Safety and Compliance: Ensuring compliance with health and safety regulations and company policies. Implementing procedures to minimize risks related to cleaning chemicals, equipment, and procedures. Conducting regular safety training sessions for housekeeping staff. Customer Satisfaction: Responding promptly to Customer requests and concerns, and taking appropriate action to resolve issues. Monitoring Customer feedback and implementing improvements based on suggestions or complaints. Maintaining Records: Keeping accurate records of cleaning schedules, inspections, inventory, and other relevant data. Generating reports as needed to track departmental performance and identify areas for improvement. Continuous Improvement: Identifying opportunities to streamline processes, improve efficiency, and enhance the overall guest experience. Staying informed about industry trends, best practices, and new technologies in housekeeping management. · Leadership and Motivation: Providing leadership and guidance to the housekeeping team, fostering a positive work environment, and promoting teamwork and collaboration. Recognizing and rewarding staff for their achievements and contributions. Desired Candidate Profile: At least 13-16 years of experience in supervisory or management positions Experience in a similar establishment, such as a hotel, resort, or cafes preferred. Leadership and team management abilities. Effective communication and interpersonal skills. Excellent organizational and time management skills. Strong understanding of housekeeping principles, techniques, and best practices. Familiarity with cleaning equipment, chemicals, and safety procedures. Attention to detail and a commitment to maintaining high cleanliness standards. Proficiency in basic computer skills, including word processing, spreadsheets, and email. Language Fluency : English, Hindi, Local Language Willingness to work various shifts, including weekends, and holidays, as needed. Ability to adapt to changing priorities and operational requirements. Travel will be extensive.Job tags
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