Location
Bangalore | India
Job description
Responsibilities
Transition Coordination: Process definition & documentation:
. Participates as a part of the transition team to prepare / review the process definition & documentation for the specific process within his/her purview to enable the Manager in finalizing the to-be process
Transition Coordination: Process Training & Certification:
. Co-ordinates training for the team in order to ensure right skilling
Operations: Resource Planning (People, Infrastructure etc.):
. Implements the resource deployment (Team Size, Span, Shift Utilization, Skill sets, and technology rollout) and ongoing monitoring for his specific process to ensure budget & pricing assumptions compliance
Operations: Manpower Training:
. Identifies training needs for process executives and ensures training implementation for the specific process to ensure competency development across domain, operations and behavioural
Quality Planning (QC/QA):
. Prepares the service quality plan including the quality control, assurance and improvement at respective process level to create a comprehensive quality program for the specific processes
Performance Planning:
. Prepares / signs off on the KRAs / deliverables of the team in order to meet the operational objectives of his / her team
Talent Management (People Management):
. Implements career development & succession plan for the direct reports in order to ensure sustainable employee engagement & motivation within the team
SLA Compliance:
. Monitors daily dashboards / Conducts daily huddles to prioritize for the day, weekly SLA review with his team. Provides guidance and support to the team in order to ensure delivery predictability
Process Compliance
. Monitors / ensures process compliance and periodically update SOP changes as required as part of the quality plan in order to ensure adherence to process steps
Work Allocation:
. Allocates work / shifts to team members in order to achieve production targets.
Transition Coordination: Process definition & documentation:
. Participates as a part of the transition team to prepare / review the process definition & documentation for the specific process within his/her purview to enable the Manager in finalizing the to-be process
Transition Coordination: Process Training & Certification:
. Co-ordinates training for the team in order to ensure right skilling
Operations: Resource Planning (People, Infrastructure etc.):
. Implements the resource deployment (Team Size, Span, Shift Utilization, Skill sets, and technology rollout) and ongoing monitoring for his specific process to ensure budget & pricing assumptions compliance
Operations: Manpower Training:
. Identifies training needs for process executives and ensures training implementation for the specific process to ensure competency development across domain, operations and behavioural
Quality Planning (QC/QA):
. Prepares the service quality plan including the quality control, assurance and improvement at respective process level to create
Preferred Skills:
S&F- ORDER MANAGEMENT & SALES PRESALES (BID MANAGEMENT, QUOTE, PROPOSAL MANAGEMENT, PRICING) LOGISTICS (SHIPMENT PLANNING - INBOND - OUTBOND LOGISTICS - GOOD RECEIPT - EXPORT DOCUMENTATION
Job tags
Salary
