QIMA
Location
Delhi | India
Job description
Do you have proven track experience in customer service, and some knowledge of international business Can you keep many balls in the air at once without losing sight of quality Are you able to resolve sensitive situations to everyone's satisfaction Do you know the difference between good customer service and great customer service In that case, we think you would make a great Client Service Coordinator!
If you fit the above description, we think you would make a great Client Service Coordinator!
The QIMA story
At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.
Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence. We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data. What sets us apart is our unique culture.
Our 5,000 Qimers live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission
Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.
About the Job Role
You will be expected to:
· Ensure to Visit clients and supplier's office to demonstrate about our onsite booking procedures and Pursuit suppliers, factories to choose us as CB over our competitors.
· Resolve any client's and supplier's query regarding inspection booked.
· Assist customers, ensuring all issues, concerns and complaints are addressed every day and check for solution through either local CL/TL or back office, whoever is appropriate.
We may also request you to:
· Provide your expertise in client meetings, to create custom quality control procedures based on their specific requirements.
· Contribute your ideas for improving the quality of our operations projects.
The Candidate
It could be you if you have:
· Experience in the same field (3-5 years)
· A higher education degree
· Good interpersonal and people management skills
It also helps if you:
· Have good command of English (spoken and written)
· Have had some overseas experience/s.
· Ownership Mindset, positive approach, Patient and careful on details
Job tags
Salary
