Location
Delhi | India
Job description
Job Description
Operational
PORCH:
- Keeps an eye for any banned / unwanted person entering the lobby.
- Inform AMS/SM/SD about any VIP movement in the lobby / hotel.
- To ensure and coordinate an uninterrupted regular and smooth flow of traffic through the porch with Front office Team.
- To ensure that no car is permitted to wait in the porch for long periods (5-6 minutes during peak hours and 10-15 minutes during dull periods. Cars with guests sitting inside may be permitted waiting for longer period however ensure they are waiting for more guest to come.
- To ensure that there should be no car keys inside the cars awaiting handling by the car valets, Keys should be with the Security Guard/SA/Valet on duty.
- No haphazard parking of cars should take place in or along the porch approach / exit, which could cause obstruction in movement of traffic in the porch subsequently.
- To ensure that guest is given valet docket against the car key(s) by the valet and exterior/interior of the vehicle is checked to see any damage/suspicious item lying in the car before parking the car. In case of any issue, same should be informed to the Guest.
- To ensure that Valet is handing over the car to the right guest after checking and matching the valet docket serial number. (As Per Valet Parking LSOP)
- To ensure that no hotel property is taken out from/through the porch except for guest.
- Assist the Guest with their luggage or any other requirement/need of the guest.
- To over-see, handle and report all guests related problems or any unusual incident/happening observed/seen in the porch area to the AMS/SM/SD immediately.
MAIN SERVICE/ASSOCIATE GATE:
- No associate leaves in complete / part uniform
- To ensure that Material and Visitor/vendor Gate Pass Procedures are followed by the deployed team members.
- Ensure that all records are maintained and deposited at Security Control Room on Daily/Weekly/Monthly Basis.
- To ensure that no posters are permitted to be posted on neither hotel perimeter wall, nor any wall writings are permitted to be made.
- To ensure that no one is taking picture/noting/noticing the Security Checking procedure at the gate and approach the person if found someone doing the same.
MAIN ENTRANCE OF BOTH HOTELS & COMMERCIAL BUILDING: ENTRY /EXIT
- To ensure uninterrupted, regular and smooth flow of vehicular traffic towards the porch through this gate.
- To ensure that no bicycles or any other load carrying vehicles are permitted to enter through this gate.
- To restrict and stop all outward associate vehicular movement from this gate. Individual guests / visitors, EXCOM and Sales team if accompanied by guest are only permitted to move through this gate.
- To ensure that no hotel property is taken out from this gate. In event of any exception to this rule the Security Director will give prior intimation
Guest Floors & Heart of the House:
- To ensure that no luggage is lying in the Corridor. Incase, of luggage, Bell Desk is informed.
- No room is lying open unattended.
- No unauthorized person roaming around in the property.
- Vendor/Visitor carrying authorized pass.
Additional Information
I
Job tags
Salary
