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Location

Chennai | India

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Job description

Job Description

Position: Team Leader

Summary: As a bridge to middle management, this position entails planning, executing and managing a team and delivering the stated SLAs in addition to assisting in initiatives at a process level.

Experience: 3-4 years of experience is in a similar role or within the BPS Technology domain

Span of control: 20-30

Skills and Qualification:

. Graduate in any stream or equivalent work experience

. Fluent in [choose one: German, Spanish, Italian, French] with the ability to effectively communicate and collaborate with stakeholders in the respective language

. Self-motivated and proactive individual with a demonstrated ability to take initiative and drive projects to completion without constant supervision. Possesses a strong sense of accountability and consistently delivers high-quality results, minimizing the need for constant managerial oversight

. Managed a team of at least 10 in the past

Roles and Responsibilities:

. Ensure all SLAs are met

. Share feedback to pod leads and team leads

. Provide detailed root cause analysis

. Prepare reports and presentations for internal and client meetings / reviews

. Drive initiatives across the team towards process improvement, product enhancement, people management, etc.

Project Specific Tasks / Responsibilities:

. Effectively utilizing the resources basis requirement

. Manage team of local drivers

. Create and deliver daily work packets to local drivers

. Troubleshoot vehicle and operational issues and escalate system wide issues when necessary

. Monitor daily production and quality, collect and analyze data in order to recognize trends and potential problem areas.

#LI-VS5

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Feb 08 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us

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