Industry Consultant - Digital Banking Expert(SME)
Location
Mumbai | India
Job description
Your Role and Responsibilities
As an Incident Manager for Banking Applications in the Mumbai region with experience in the Indian banking environment, you will play a critical role in ensuring the smooth operation and stability of core banking applications like Finacle, as well as other surrounding digital and payments and enterprise applications. You will be responsible for managing and resolving incidents that impact the bank's applications, with a focus on minimizing downtime and ensuring seamless customer experience.
- Ensuring prompt resolution of incidents that may hinder the availability, security, and integrity of applications.
- Lead and oversee the incident management process for banking applications, ensuring that incidents are identified, reported, and resolved in a timely manner.
- Establish and maintain clear incident management procedures and protocols.
- Ensure root cause of IT incidents and development of preventive measures to mitigate future occurrences is done by the application team.
- Communicating and collaborating with IT teams, Bank stakeholders, and users to ensure timely and accurate incident reporting, escalation, and resolution.
- Documenting incident details, actions, root cause analysis and outcomes to support incident management process improvement and knowledge management.
- Assess the severity and impact of incidents to prioritize response efforts effectively.
- Classify incidents and ensure they are appropriately categorized for further analysis and resolution.
- Managing incident-related workflows, tasks, and resources such as incident records, management tools, staff, vendors, and third-party services.
- Conducting incident reviews and post-mortems to review the effectiveness of incident management processes, identify areas of improvement, and implement corrective actions.
- Creating and maintaining incident management documentation such as policies, procedures, guidelines, and checklists.
- Participating in continuous incident management training and development programs to improve incident management knowledge and skills.
- Monitoring IT systems and networks to proactively identify potential incidents and escalate them before they occur.
- Prepare incident reports, including incident details, resolutions, and recommendations for improvement.
- manage relationships with third-party vendors and service providers to ensure they meet incident management expectations and service level agreements.
- Ensure key performance indicators(KPIs) and metrics are meet regularly.
- Ensuring compliance with incident management policies, regulations, and standards.
Who you are:
Incident Manager for Applications – Indian Banking environment/
You are a seasoned professional with a deep understanding of the Indian banking industry, including regulatory requirements and customer expectations. You have hands-on experience in managing incidents related to core banking applications such as Finacle, digital banking, and payment systems.
You possess strong analytical skills and can quickly assess and prioritize incidents based on their impact on business operations. You thrive in a high-pressure environment and excel in coordinating cross-functional teams to resolve incidents efficiently. You are proactive in identifying potential issues and implementing preventive measures to minimize future incidents.
What you’ll do:
- Ensure prompt resolution of incidents, Root cause analysis and help in mitigation of incidents.
- Documenting incident details, resolutions, actions, post-incident reports and outcomes for review and to support incident management process improvement.
- Lead incident response teams, ensuring swift resolution and minimal business disruption.
- Ensuring key performance indicators(KPIs) and metrics.
- Develop and maintain incident management processes and procedures specific to the Indian banking landscape.
- Communicating and collaborating with IT teams, Bank stakeholders, and users to ensure timely and accurate incident reporting, escalation, and resolution.
- Analyse incident reports to pin-point grey areas in the applications.
How we’ll help you grow:
- Access to cutting-edge resources and training programs to enhance your incident management skills.
- Opportunity to work with a dynamic team of banking professionals and gain exposure to diverse banking technologies.
- Participation in industry-specific conferences and seminars to expand your knowledge and network.
- Career advancement opportunities within our organization as you demonstrate your expertise and leadership in incident management for banking applications.
- Access to all the technical and management training courses you need to become the expert you want to be.
- Learn directly from expert developers in the field; our team leads love to mentor.
- Opportunity to work in many different areas to figure out what really excites you.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
- Technical overview of Banking applications especially Core Banking Applications - Finacle and should have worked on IT technology (full stack) to identify the layer at which the application is facing the issue.
- Proven experience in incident management within the Indian banking sector, with a focus on core banking applications like Finacle.
- Strong knowledge of digital banking and payments systems.
- Excellent communication and leadership skills.
- Ability to work collaboratively with cross-functional teams and manage stakeholders effectively.
- Analytical mindset and problem-solving abilities.
Preferred Technical and Professional Experience
- Certification in ITIL (Information Technology Infrastructure Library) or similar incident management frameworks.
- In depth knowledge of core banking applications – Finacle, Finastra, Wealth Management, AML, etc.
- Knowledge and Experience in Monitoring Tools like Dynatrace
- Familiarity with industry-specific security standards and regulations in the Indian banking sector.
- Experience with incident management tools and software.
Other Relevant Job Details
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Introduction
As an IBM Application Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.
Wonder if IBM is the one for you?
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Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
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About Business Unit
IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM Vaccination Policy
This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.
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