Senior Digital Technology Analyst, Production Operations (STERLING OMS) -(Onsite) Bangalore, India

Location

Bangalore | India

Job description

Position Overview

As an Production Ops Analyst, this role will be responsible for production support of Ralph Lauren websites in North America, Europe and APAC , supporting ecommerce and OMS business applications.

Essential Duties & Responsibilities

• Point of contact for all production issues and operational support status of all global ecommerce sites (as assigned) including related internal and third-party applications and services that support the ecommerce platform.
• Log and track ecommerce platform production issues and see them through to resolution.
• Communicate effectively with ecommerce development teams, business partners, and IT partners to prioritize, mitigate, resolve and report on root-cause.
• Leverage hands-on experience to triage and escalate issues to third level support as appropriate.
• Sterling OMS Alert and Exception monitoring to help manage day-to-day OMS activity and maintain system health.
• Operational tasks including: user management/audits, job monitoring, application/release support.
• Work closely with the developers, release managers, and first-level service desk support team to facilitate acceptance and release of new systems and features.
• Deliver regular site performance reports daily, weekly and monthly.
• Track and gather data for measuring operational trends and identifying areas for improvement.
• Maintain quality service by establishing and enforcing organizational standards.
• Demonstrate the ability to complete multiple tasks under pressure.
• Maintain operational documentation and knowledge base to streamline incident resolution.

Experience, Skills & Knowledge

• Bachelor's degree in Computer Science, Information Systems, Project management or other related field, or equivalent work experience.
• At least 7/10 years hands on technical experience in ecommerce or OMS applications, software quality assurance or infrastructure environments.
• Knowledge of the ecommerce business model (i.e. Fulfillment/Shipping needs, Customer Service, User Experience, promotions planning, etc.) a plus.
• IBM Sterling OMS experience required.
• Ability to interact effectively with internal business teams, at different levels of the organization.
• Strong organizational, time management, communication, process orientation and problem-solving skills with multiple clients/vendors/projects.
• Microsoft Office, JIRA experience.
• Self-motivated and results-oriented.
• Excellent verbal and written communication skills with proven ability to partner with stakeholders inside and outside of IT as well as vendors and other external entities.
• Demonstrated ability to manage multiple tasks and projects, to prioritize, and adapt to a changing technology environment.

Job tags

Salary