TalentAhead India Pvt. Ltd.
Location
Nagar | India
Job description
Role / Skill
Technology Business Services Max Budget Qualification B.Tech/MCA/Equivalent Job Role Technology & Innovation Business Services Managerial Responsibilities Responsible for building and fostering sustainable relationship with client and vendors Collaborate with technical teams, business owners, service providers, and other key stakeholders to ensure service quality. Responsible in Front-end & address operational issues towards lasting customer satisfaction Offers cost effective & innovative digital solutions that meet internal customer needs. Responsible for continuous service and process improvement Manage and deliver operations-driven programs and projects Lead incident & change management practices in Technology, act as a primary point of contact, technical teams to resolve service-related issues. Technical Responsibilities good understanding on airport infrastructure, application and services hands on experience with software tools used in technology operations. contracts administration for technology suppliers, driving vendor programs for effective governance. evolving operational level agreements for technology service providers establish performance mandates, monitoring and reporting mechanisms, and maintain technology services portfolio. Soft Skills Excellent planning, organization and communication skills Strong business focus and high customer orientation Agile & DevOps mindset Problem solver and Team Player Customer service orientation driving customer satisfaction Good written & verbal Communication, Presentation & Analytical skillsJob tags
Salary
