Customer Service Representative

Location

Pune | India

Job description

Overview:

The Customer Service Representative is a key role within our organization responsible for providing excellent customer service and support. They are the first point of contact for customers and play a crucial role in maintaining customer satisfaction and loyalty. The Customer Service Representative will handle inquiries resolve issues and ensure a positive customer experience.

Key Responsibilities:

• Manage incoming calls and customer service inquiries
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate valid and complete information by using the right methods/tools
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions process customer accounts and file documents
• Follow communication procedures guidelines and policies
• Take the extra mile to engage customers
• Resolve customer complaints via phone email mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Work with customer service manager to ensure proper customer service is being delivered
• Compile reports on overall customer satisfaction
• Identify and evaluate customer needs to ensure customer satisfaction
• Resolve and follow up on customer issues

Required Qualifications:

• High school diploma or equivalent
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask prioritize and manage time effectively
• Conflict resolution skills
• Patience when handling tough cases
• Ability to work under pressure
• Attention to detail
• Strong computer and typing skills
• Ability to work in a team environment
• Empathy and genuine care for customers
• Problemsolving skills

communication,multitasking,empathy,time management,customer service,conflict resolution

Job tags

Salary