Jr. Operations Analyst

Location

Chennai | India

Job description

• Should be able to support Contact Centers reporting requirement.
• Should be good at reading numbers, analysing trends, etc.
• Should be able to ensure reporting is aligned with the strategic direction of the business.
• Should be able to identify and assess new Contact Center reporting requirements and supporting technologies.
• Responsible for providing business analysis identifying key business drivers and root cause analysis where ever required in process.
• Should be flexible coming to office

Must have

• Should have basic understanding of Contact Center Operations.
• MS Office - Excel - Basic Operation.
• Proactive approach on problem analysis and resolution.
• Should be able to plan and prioritize work.
• Willing to work based on shifts - 24/7.
• Experience 0-1 year

• Private workroom with the ambience to handle calls.
• Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
• Good Internet speed (Above 50 MBPS Download and Upload) with the ability to be wired (LAN).
• Power backup (if you have frequent power cut issues).

Job tags

Salary