Product Support Engineer

Location

Secunderabad | India

Job description

Responsibilities:

• Provide support for client issues related to Infrastructure / configuration / performance issues.

• Escalation to L3 engineers.

• Participate in communication with the customers (WebEx sessions, Jira), developers, L3 engineers, Delivery Managers.

Required skillset:

• Strong expertise (7-10 years) in administration and engineering of Linux and Windows OS (Amazon Linux, RedHat, Centos, Windows 2016 )

• Strong background in technical troubleshooting with hardware and software products, and open source based products

• 3 years experience/ practical knowledge of administering and tuning web servers (Nginx), Tomcat or other Java servlet containers, and databases (MSSQL, MySQL, PostgreSQL)

• Secret Management Software (Hashicorp Vault), RabbitMQ, Marathon, Mesos

• Troubleshooting of Java applications, performance analysis, monitoring, be able to suggest improvements.

• Proficiency in Bash, Powershell ( 3 years)

• Familiarity with Windows Systems and its Services (Microsoft SQL a huge plus)

• Advanced Storage Knowledge

• System Analysis

• Network administration, DNS, TCP/IP , Security, PKI Certificate management

• Knowledge of network infrastructure, OSI-model understanding

• Experience in configuration automation using Ansible or similar tools.

• Experience with Nexus

• Good communication skills

• Fluent written and spoken English

• Excellent Customer Service skills

• An interest in delivering the best possible experience to current and prospective customers

• The ability to remain calm under pressure, yet maintain and telegraph a sense of urgency when needed

Job tags

Salary