Regional Retail Operation Head (AVP) - CTC UPTO 30 LPA

Location

Bangalore | India

Job description

Company Description

Workassist is an online recruitment and employment solution providing a platform in India. We provide relevant profiles to employers and relevant jobs to job seekers across different industries and levels of experience leveraging the technology through e-recruitment. Workassist assists job seekers with the best opportunities and employers with the best talent from all over the world. We work with more than 10,000+ recruiters from sectors such as Banking & Finance, Consulting, Sales & Marketing, HR, IT, Operations, and legal to help them recruit great emerging talents.

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Role Description

This is a full-time on-site role located in Bengaluru for a Regional Retail Operation Head (AVP) with an emphasis on driving growth, profitability, and efficiency within the retail stores by overseeing all aspects of daily operations, ensuring they align with organizational goals and strategies. The position requires a highly skilled individual with strong leadership and analytical skills who can motivate and develop retail teams. The Regional Retail Operation Head will also be responsible for managing customer service delivery, inventory, budgeting, and staffing.

• Managing and overseeing the branch operations for the Region and for ensuring smooth functioning of the branch set ups and inculcate a standardized approach.
• Ensure, Operations Control and Customer Service Standards are maintained at branches in the respective Region.
• This position is also expected to supervise and guide staff on all operational related matters.
• No material operational risk exposure across branches in region (operational losses/near misses, reconciliations, KYC exceptions).
• Grievance redressal handling
• Ensure that the process controls are implemented at the branches as per the timelines specified and strictly adhered as per the changes.
• Regulatory, Audit Readiness.
• Cost Management
• Â All Stake-holder management (Internal / External)
• Guidance, Training and Coaching of staffs in the Region
• Support Business growth in driving branches to Spot opportunities wherever possible
• Various projects, Data Remediation activities to be drive.

Qualifications

• Retail Operations and Operations Management skills
• Analytical skills to identify and resolve problems with a data-driven approach
• Excellent customer service skills to ensure customer loyalty and satisfaction
• Strong team management skills to oversee and develop retail teams
• Effective communication and interpersonal skills to build relationships with staff and customers
• Bachelor's or Master's degree in Business Administration or a related field
• Previous experience in a similar role within the retail industry is preferred
• Knowledge of the regional market and local consumers is a plus

Job tags

Salary