Tekskills India Private Limited
Location
Delhi | India
Job description
Greetings from Tekskills India Pvt Ltd (CMMI Level3 Company) !!!
Role: Chatbot developer
Location: Gurgaon
Job type: Fulltime
Experience level: 4+ Years
Relevant experience: 4 Years
Work Mode: WFO/Hybrid
Shift :
Job Description:
Responsibilities
• Chatbot Conversation Designing, Chatbot Operations / Management in Kore.ai pertaining to different business functions.
• Design the conversation flow, dialog structure, intents, entities, and utterances using Kore.AI.
• Test use cases for accuracy, performance, scalability, and security using Kore.AI's automated testing and debugging tools.
• Deploy use cases on various voice and digital channels using Kore.AI's omnichannel platform.
• Enhance use cases with continuous learning, feedback and analytics using Kore.AI's conversation insights dashboard.
• Troubleshoot and resolve any issues or bugs related to use cases.
• Collaborate with other developers, business analysts, project managers and stakeholders to deliver high-quality conversational AI solutions.
• Set up process, services, and tools around Chatbot Creation & Testing
• Corpus/QnAs Creation with knowledge of Natural Language Understanding.
• Be the point of contact for assigned functional teams to make sure their content is up-to date and relevant on the Chat Bot by analyzing reports and gathering feedback (primary and secondary)
• Analyze and understand business requirement/queries and design, test and deploy the solution via the Chabot (Kore.ai), periodically collaborating with global teams.
• Identifying business needs that may be resolved via digital intervention or can be automated.
• Working on updating of the corpus of Database of answers for conversational AI chatbot based on user feedback
• Continuously reviewing and identifying areas of improvement for successful responses of chatbot based on user feedback
• Publishing reports on the various aspects of chatbot
Qualifications and Experience
• Must-Have: Hands on experience of Kore.ai platform including Regular Expressions, JSON, handling entities, intents, dialog, context variables, custom scripts etc.
• Experience in implementing Out of the Box features as well as GenAI features of Kore.ai platform
• Experience in integrating Kore.ai application with various platforms.
• Knowledge of Software Development Lifecycle Methodologies.
• Should have basic knowledge of AI, Chabot, other cognitive tools and market trend of AI
• Should be excellent in excel, PowerPoint and other office tools.
• Should have technical inclination to new technologies, especially GenAI.
• B.E/B.Tech./MCA Degree - Preferred in IT stream
• Customer-service oriented with a problem-solving attitude
• Excellent written, verbal and communications and coordination skills
• Should be able to deliver on Tight timelines and Demonstrate success & achievement orientation.
• Exceptionally high motivational levels and needs to be a self-starter.
• Good-to-Have: Hands on experience of any other bot platforms like IBM Watson, Google Dialogflow, Amazon Alexa, Google Home, Microsoft LUIS etc.
If you are interested kindly send resume to [HIDDEN TEXT]
Thanks
Chandan S
IT Recruiter - Talent Acquisition Group
Ph No: 040-67284912
Email : [HIDDEN TEXT] /
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ISO 9001:2015 | Appraised at CMM Level 3 | WMBE Certified Company
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