Bandhan Tours Pvt Ltd
Location
Kothrud | India
Job description
As a Travel Consultant in our Reservation Department, you will play a pivotal role in ensuring accurate reservation and ticketing services while delivering exceptional customer service. Your responsibilities include managing reservation operations, handling customer needs over the phone, maintaining flight schedules, conducting market research, and fostering strong relationships with corporate clients. This role requires a focus on customer satisfaction, effective organizational skills, and adherence to the Consultative Sales Model to drive sales and build customer relationships.
Key Responsibilities:
• Reservation Management:
• Oversee reservation and ticketing personnel to ensure accurate and efficient performance.
• Handle customer needs for sales and service over the phone.
• Conduct market research to understand and meet customer requirements.
• Inventory Management:
• Manage flight schedules, including Winter/Summer Schedule, to notify customers promptly.
• Monitor, review, and report on all reservations to enhance customer service.
• Customer Relationship Management:
• Maintain good relationships with corporate clients.
• Provide information and notifications to customers in case of cancellations, delays, and early schedule changes.
• Sales and Relationship Building:
• Follow the Consultative Sales Model to drive sales and develop customer relationships.
• Meet monthly targets for booking conversion.
• Customer Service Excellence:
• Respond to customer inquiries promptly and provide descriptive and persuasive covering emails and itineraries.
• Facilitate a positive customer experience, encouraging good Trustpilot feedback.
• Create bespoke flight itineraries with additional land arrangements based on customer requirements.
• Team Collaboration:
• Be a considerate team player, assisting colleagues' customers as if they are your own.
• Collaborate effectively with colleagues to ensure seamless customer service.
Requirements
Qualifications:
• Proven experience in a travel consultant role, especially within the reservation department.
• Strong organizational and multitasking skills.
• Knowledge of flight schedules, ticketing, and reservation systems.
• Excellent communication and interpersonal skills.
• Familiarity with the Consultative Sales Model.
• Ability to meet monthly sales targets.
Benefits
Job tags
Salary
