Technical Support Specialist
Location
Bangalore | India
Job description
Responsibilities
- Provide top quality technical support, troubleshooting of IT networks and communications systems, including associated applications
- Work remotely with end-users and technicians, diagnose and recommend solutions leading to resolution of issues in VoIP environments
- Collect system and event log information
- Document in detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems
- Install, configure, and maintain lab equipment
Qualifications
- Post-secondary education in a technical field
- Experience in any of the following areas is considered an asset:
- Technical Support experience
- Previous experience using CRM database
- Support of core PBX Technology and related VOIP networks.
- Knowledge and experience with Avaya PBX products like IP office server edition, IP office 500v2/Communication Manager.
- Experience in analyzing packet captures through Wireshark and experience troubleshooting audio issues.
- Experience analyzing SIP traces and troubleshooting SIP protocol related issues.
- Linux Operating Systems; Windows 2003/2008 server, and telephony technologies (ISDN, SIP, H.323, etc)
- Capable of troubleshooting converged networks, IP/VOIP issues across LAN/WAN, VPN, VLAN Routers, Firewalls, Switches, IP PBX deployment, TCP/IP (IPv4), DNS
- Logical and analytical approach to problem solving
- GREAT communications skills
- Strong technical aptitude
- Organized, independent, dependable, self-motivated, takes ownership and initiative
Proficient in written and verbal English with excellent communication/soft skills
Job tags
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