Location Manager - Credit Intelligence and Control
Riverforest Connections Private Limited
Location
Pune | India
Job description
Job Responsibilities(JR) :
Identification & Investigations on Frauds/Disputes
- Train vendors/staffs along with team for identifying fraudulent applications profiles
- Train them to current and latest fraud trends and maintain tracker
- Liaise with other units/counterparts to ensure correct information is obtained to carry out necessary investigations and reviews
- Update and logically close investigations on cases referred.
- Ensure completion of documents filing and indexing of documents reports
- Do seeding and other related investigations at sourcing levels
Investigation
- Train and review staff so as they can carry out necessary investigations in their location.
- Do proper customer & merchant investigations and take disputes to logical end by way of recommending credit or liability etc. basis merit of the case and due investigations
- Ensure completion of documents filing and indexing of documents reports
- Do field visits wherever necessary and carry out joint visits if required.
- Lead Investigation on credit debit prepaid dispute cases and other Payments products.
- Investigation on CNP referrals (CC & DC) Net baking / Chillr / UPI disputes.
- Collection referred cases Non Starter & Web Marked cases investigation.
- Deceased customer verification
- Provide IR/MO for FMR reporting
- Provide Policy level inputs for process correction as and when required
- Regular Interaction with all the functions of the bank mainly with the Sales Credit Collections and Merchant Services ensure appropriate feedback on identified issues
- Keep the Fraud exposures much below the benchmarks by way of proper control mechanisms by understanding the market trends indepth
Recovery/Law Enforcement Liaison
- Work on fraud cases to ensure recovery through various mechanism like field through the help of law enforcement or through other banks and merchants
- File police complaints liaise with law enforcement teams on fraud cases post necessary approvals
Industry Level networking
- Interact with counterparts and risk officials of other banks to get correct information which can help in closure of investigations duly
- Scout for negative information like DSE fraud companies merchants and profiles and neglist them in our systems
- Maintain an MIS and details of such negative information
Team Coordination & Vendor Management
- Team management & Synergize to maximize the results
- Train vendors review their reports and quality document with them in terms of month end letters review of bills so as correct bills are submitted
- Support colleagues as a backup in contingency and if required
- Update team supervisors on frauds trends etc. on immediate basis
- Ensure that empanelment checks are conducted at the on boarding stage on various vendors / channel partners operating Payments business units
Cross Checks
- To carry out cross checks as specified in the internal RIC bulletins / rolled out by the Central RIC team.
- SLI Cross check activities
- Ensuring that negative findings / variances found whilst conducting the cross checks are addressed with the respective units and appropriate action is taken where required.
- Gold Loan T & F activity Cross valuation and packet opening.
- Post disbursement asset verifications
Fraud Invetigation,FMR Reporting,Team Management,Vendor Management
Job tags
Salary
