Orange
Location
Mumbai | India
Job description
Key SPOC :
. Critical & Major Incident management
. Support SME in Problem management
. Change & Operational Project Management
. Patch & Release Management
. Capacity Management
. Knowledge management (KEDB)
. Documentation and Reporting
. Getting resolution from Third parties, Vendors/OEM and suppliers for fault
. Effective handling of Technical Escalations
. Ensure Service Delivery as per agreed SOW / SLA
. Provide support to SME RFO/ RCA (Root cause analysis) and Preventive maintenance
. Participate in assess Risk and Impact.
. Take initiatives in learning, certifications & evaluating new Networking Technology & Tools
. Contributing in KEDB & MIS customer report preparation on technology part
. Rich Hands-on experience of implementing of respective Routing, Switching & Wireless solutions. ( OEM such as CISCO, JUNIPER, ARUBA).
. Good understanding and Hands on Routing technologies like BGP, OSPF, EIGRP, HSRP, VRRP etc.
. Good Understanding and Hands on Switching technologies like STP, RSTP, VLAN's, VPC, link-aggregation etc.
. Good understanding about IPSEC, Firewall - Netscreen, SSG, SRX
. Excellent Troubleshooting, analyzing & managing the critical Incidents, Problem tickets
. Experience in designing POA for complex Change/Project.
. Good knowledge in preparing RFO, RCA's, documentation, Knowledge Bank.
. Rich experience in handling of Project Implementation
. Good understanding on NMS & troubleshooting tools (PRIME/SOLARWINDS/DNAC etc.)
Good understanding of ITIL & best practices.
Job tags
Salary
