WNS Global Services
Location
Gurgaon | India
Job description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.
Role Objective and PurposeThe Clients HCP Hub is a dedicated and centralized department for end to end execution of all processes and governance requirements for Health Care Professional and External Experts engagements.
The team at WNS is a virtual extended team that works in close association with the HCP Hub in supporting the activities. The team sits under the Medical research and development umbrella in WNS. Key Responsibility Indicators People RelatedTeam member training or support on knowledge document preparationMentoring team members and driving process efficienciesHigh work ethics proactive approach and sense of ownership Good facilitation and communication skills focusing on customer requirements.Self motivated and ability to work under pressure within a continually changing environmentAbility to see the big picture and capable of thinking beyond immediate area of responsibilityWorks in alignment with team objectives and is a team playerProcess RelatedTeam coaching and mentoring P to P processCommunicate with the clients payment teams on regular basis to understand the business requirementsCoordinating and managing requests sent from the Hub Project Coordinators.Delivering quality by ensuring accuracy and adherence to SOPs and quality logsBuilding working relationship with onshore partnersSupporting monthly management monitoring of the HCP Hub by tracking and reporting requests and deliveryDevelop understanding domain understanding over the period of time to add value and provide useful insightsWorking with team bringing best practices and helping each other on crunch time to meet client deliverablesGenerating insights by acquiring the domain knowledge and driving compliance in the payment processCompetencies and Skill SetPrevious experience in a Finance based process with demonstrated ability to identify and successfully resolve problems and issues is desiredHands on experience on CERPS P to P module process is preferredAnalytical bend of mind and should have the ability to identify process implications and flagging noncompliance itemsAbility to multi task and to work within a framework of standard processesAbility to grasp requirement and deliver as per understandingself motivated desire to learn quick adaptability able to work independently and under tight timelines
PG MBA finance
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