Careerfit.ai
Location
New Delhi | India
Job description
Responsibilities:
Engage proactively with customers providing support and resolving inquiries via various channels including phone email and chat.
Demonstrate a deep understanding of products or services to address customer needs effectively.
Manage customer accounts process orders and ensure accurate and timely delivery of services.
Document and maintain detailed records of customer interactions transactions and feedback.
Collaborate with internal teams to escalate and resolve complex customer issues.
Stay informed about company products services and policies to provide accurate information.
Identify opportunities for process improvement to enhance the overall customer experience.
Meet or exceed customer satisfaction and performance metrics.
Requirements:
Possess a high school diploma or equivalent; a degree in a related field is a plus.
Accumulate a commendable year of experience as a Customer Service Representative.
Excellent communication and interpersonal skills with a customerfocused attitude.
Strong problemsolving skills and the ability to handle challenging customer situations.
Familiarity with customer service software and the ability to navigate systems efficiently.
Skills:
Customer Interaction: Proactively engage with customers providing support via phone email and chat.
Product Knowledge: Demonstrate a deep understanding of products or services to address customer needs.
Order Management: Manage customer accounts process orders and ensure timely delivery.
Record Keeping: Document and maintain detailed records of customer interactions transactions and feedback.
Collaboration: Collaborate with internal teams to escalate and resolve complex issues.
Product Knowledge: Stay informed about company products services and policies.
Process Improvement: Identify opportunities for process improvement to enhance the customer experience.
Performance Metrics: Meet or exceed customer satisfaction and performance metrics.
Preferred:
Completion of relevant customer service training or certification.
Experience using customer service software and CRM tools.
Proven success in meeting or exceeding customer satisfaction targets.
Additional language proficiency for effective communication with diverse customers.
Participation in customer service workshops or ongoing professional development.
Job tags
Salary
