ISS Facility Services India Private Limited
Location
Mumbai | India
Job description
Company Description:
ISS Facility Services India Private Limited, a part of the ISS Group, is a leading Facility Management & Professional Services company in India. Operating since 2005, ISS India serves over 1,000+ clients, manages 180 million square feet of blue-chip facilities, serves over 750k+ meals per day, and secures and guards over 2500 facilities across 150+ cities in 21 States. ISS India is committed to empowering employees through training and HR processes and providing customized service solutions to clients. Role Description This is a full-time on-site role for a Technical Lead. The Technical Lead will be responsible for overseeing technical projects, providing guidance to the team, performing reviews and providing technical guidance, collaborating with cross-functional teams, and prioritizing tasks to meet deadlines. This role is located in Mumbai. Job Description: Ensures that appropriate FM resources across the region are in place to cover locations Service delivery – operational management of internal and external service delivery teams, ensuring quality of services provided are continually improved and exceed customer expectations Implement best practice procedures in line with company policy Supply Chain Management – ensure value for money is achieved through robust management of suppliers and measurement of performance Develops and delivers appropriate induction and training material including the importance of the customer relationship. Manages and is point of reference for operational queries from team Point of contact and escalation for SRE Location Manager. Drives performance of FM’s – reviews KPI’s, notes and manages trends, ensures that all elements of FM performance is optimized Quality outputs from FMs Understands and supports the delivery of SRE strategy Is engaged and understands customers business aims and environment Corrective Action Plans – drives resolution of CAPs Risk management – minimise risk and maintain or improve profitability against agreed targets Relationship management – Customer, supplier and team relations Strategic and technical support – general advice to customers, peers and team Customer service – maintain excellent customer service at all times To ensure that all staff are encouraged to deliver to their full potential through effective training needs analysis, delivery and evaluation of training interventions. To fully establish Customer needs and expectations and to ensure systems, procedures and resources are in place to achieve those needs are delivered. To ensure the complete and effective delivery of all service within the region. To manage the business and ensure that the Service Provider meets its full contractual obligations.Job tags
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