TEST - Collections Specialist

Location

Mumbai | India

Job description

• We are looking for Collections Specialists who really enjoys engaging with customers
• As a Collections Specialist you will play a key role in helping customers answer account queries, and where the customer is in an overdue situation, you will help the customer make a payment so they can continue their service
• The Collections Specialist will strive to deliver an exceptional customer service experience and ensure all customers in an overdue situation are offered a viable business solution that works to make payment
• Ultimately, the actions and service provided by the Collections Specialist are the catalyst for providing customers with the reasons to stay with Regus

KEY ACCOUNTABILITIES

• Manage the ongoing collections for named corporate customers, ensuring invoices are paid according to payment terms.

• Take responsibility for resolving disputes, ensuring that concerns are actioned correctly.
• Ensure payments are allocated in a timely fashion.
• Complete any administrative tasks as required for the efficient running of the team s activities.
• Deliver a consistent and professional level of service at all times.

REQUIRED KNOWLEDGE, SKILLS AND QUALIFICATIONS

• Strong persuasion and problem solving skills.
• Excellent customer service skills including clear communication, fast responses, quick thinking.
• Collections experience
• Excellent written and verbal communication skills
• Self-starter who can work with direction but little supervision.
• Solid organizational skills, including the ability to prioritize and multi task in a demanding environment
• Team player
• Working knowledge of Microsoft Office Suite, including Excel and Outlook.

Job tags

Salary