Training & Customer Success Executive

RAS Luxury Skincare

Location

Raipur | India

Job description

Role & responsibilities

Design and implement comprehensive training programs for customer success
Update training materials based on product updates and sales strategies.
Conduct training sessions using a variety of instructional techniques.
Adapt training methods to meet the diverse needs of the team.
To do calling & implement telephone communication strategies to Enhance Conversion Rates.

Qualifications

Expertise in Product Training, Presentation Skills, and Analytical Skills
Strong Communication and Training & Development skills
Experience in the skincare industry or a related field is preferred
Bachelor's or Master's degree in a relevant field such as Communication, Cosmetics, Marketing, Business Administration or similar.
Ability to work effectively in a team and independently.
Excellent verbal, written communication and interpersonal skills.
Strong customer engagement and support skills
Ability to analyze customer needs and provide relevant guidance and support
Proven experience in customer satisfaction and retention

Job tags

Salary