Order and Delivery Management
Location
Gurgaon | India
Job description
About This Opportunity
Replenishment Order Management needs to handle operation critical issue, special requirement, and Governance monthly performance review within CU/ end customer, including option service performance review also financial issues during daily operation.
The Replenishment Order handling is responsible for the delivery replenishment order support and handling discrepancy and reporting.
The Job role is order and delivery management from the CCM. The purpose of the role is to be fully operationally responsible for order delivery and to fitful CU request base on WLA.
What You Will Do - Secure Customer contract fulfillment. Distribute info to internal stakeholders and raise delivery Issues.
- Handle special requirement such as optional service request.
- Support and drive global Delivery Operation strategy.
- Drive local company delivery.
- Secure communication and agreement. Supervising Hardware Services Performance. Follow up on regional HWS financial accountability.
You will bring - Understanding of SAR operations, processes, and financials
- Contact network related to Hardware Services in Business Unit Global Services, Business Lines and the Ericsson Regions.
- Customer focused, business oriented, and a proactive approach to problem solving. Ability to see the big picture and apply standard methodology
- Good presentation and interpersonal skills, and capable of presenting on senior and executive management level
- Proactive and crucial approach, with highly developed negotiation skills.
- Experience in Organisational Change !
- Customer Insight & Market Insight !
- Service Delivery Process, Models & Strategy.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: India (IN) || India : Haryana : Gurgaon
Job details: Order and Delivery Management (SD) Job Stage: Job Stage 4
Primary Recruiter:
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