Party Hostess/ Guest Relations Executive
Location
Jaipur | India
Job description
Company Overview
PUNO is a leading company in the Entertainment Providers industry, dedicated to providing exceptional guest experiences. We prioritize customer satisfaction and strive to create a welcoming and comfortable environment for all our guests.
Candidate Qualifications - Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to work well in a team.
- Prior experience in the hospitality/ event management industry or a related field is preferred
Experience - Up to 2 years
Role And Responsibilities - Customer Interaction: Interact with guests courteously, addressing inquiries, providing information, and ensuring a positive experience.
- Problem Resolution: Handle guest concerns or complaints efficiently, finding effective solutions to enhance guest satisfaction.
- Reservations and Bookings: Manage reservations, process bookings, and coordinate special requests, ensuring accurate and timely arrangements.
- Welcoming Guests: Greet and welcome guests upon arrival, creating a warm and inviting atmosphere.
- Communication Skills: Demonstrate excellent communication skills to convey information clearly and professionally, both in person and through written correspondence.
- Service Coordination: Collaborate with various departments to coordinate guest services, including housekeeping, dining, and entertainment.
- Feedback Collection: Proactively seek feedback from guests to identify areas for improvement and maintain high service standards.
- VIP Services: Provide special attention to VIP guests, ensuring their unique needs and preferences are met.
- Event Coordination: Assist in planning and executing special events, conferences, or functions hosted by the establishment.
- Administration: Maintain accurate guest records, handle billing inquiries, and perform administrative tasks to support guest relations activities.
The
Party Hostess/ Guest Relations Executiv e plays a pivotal role in creating a positive guest experience and fostering customer loyalty through exceptional service.
Employment Type - Full Time (Work from Office)
Job Location - Jaipur, Rajasthan
Skills: communication,entertainment,vip,event handling,guest service management,customer satisfaction,customer communication,party planning
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