Technical Support Specialist
Location
Bangalore | India
Job description
Job Title: ERP Support Specialist
Job Summary:
Our company is seeking an experienced ERP Support Specialist to provide technical support and troubleshooting assistance to users of our ERP software. The ideal candidate will possess strong problem-solving skills and have experience in ERP systems, including implementation, configuration, and administration.
Responsibilities:
- Provide technical support for the company's ERP system, including troubleshooting and resolving technical issues reported by end-users.
- Communicate with end-users via phone, email, or in-person to gather information on the reported issue and provide timely and effective solutions.
- Collaborate with the IT team to troubleshoot and resolve issues related to the ERP system, including network connectivity, database connectivity, and other technical issues.
- Assist in the implementation of the ERP system, including configuration and testing, and provide post-implementation support.
- Create and maintain documentation of technical procedures, system configurations, and user guides.
- Conduct user training sessions to educate users on system features and functionality.
- Monitor the performance of the ERP system and make recommendations for improvements or upgrades as needed.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology or related field.
- 2+ years of experience in supporting and troubleshooting ERP systems.
- In-depth understanding of ERP system functionality, including finance, lead, admission and inventory modules.
- Strong problem-solving skills and ability to troubleshoot technical issues quickly and effectively.
- Excellent communication skills and ability to work collaboratively with end-users and IT teams.
- Ability to manage multiple tasks and projects simultaneously while adhering to deadlines.
- Experience with ERP implementation, configuration, and administration.
- Knowledge of ITIL (IT Infrastructure Library) framework is a plus.
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