Responsible for the training requirement of Sales NFTEs and drive new hire productivity , month on month through training interventions both on & off the field.
Ensure productivity of sales NFTE new joiners (M1-M3 Vintage) as per standards set by organization for the entire zone through a team of NFTE Trainers
Manages a team of 5-7 NFT Trainers
Liaison with external sales stakeholders Zonal Sales Manager / Circle Sales Manager & Regional Sales Managers
Skilling of Trainers on quarterly basis - New Product/process updates, soft skills - team management, stakeholder management etc., IT skills - Excel, Power point, Dashboard etc.,
Conduct OJT's & mystery shopping Training Managers on Training activities, process, documentation, trainers claim processing etc.
Undertake field visits audits per month across different patches to track OJT impact, all feedbacks must be documented
Ensure seamless execution of all NHO Batches in the mapped territory - trainer mapping, delivery of training, Certification & handover of executives to sales
Drive minimum 2 Training impacted Business Initiatives in the FY, preferably green belt, or Lean projects with internal Quality Team to improve the overall business performances
Initiatives needs to be defined, agreed with RTM & NTM, same should be in consultation with sales stake holders
Ensure the quality of NHO & Post NHO Refresher trainings through monitoring checks/ field visits to ensure the efficiency of trainings as per laid down SOP
Connect with ZSM/RSM through extensive travel and have stakeholder connect through proper communication on training & business deliverables, share training updates / business initiatives and minute the meetings
Publish monthly sales training dashboards in the format prescribed by the HO
Ensure Quality of Training coverage & learning impact in non-Sales Function, train the trainers on facilitation skills .
Drive New hire productivity matrix of Customer Service Agents through assigned vendors
Supervise and ensure that all trainers in the span conduct NHO efficiently without errors by following the facilitator guide.
Ensure all mandatory & refresher trainings are well planned, executed with maximum attendance
Trainer's Certification to be completed within 30 days of joining - 3 days by ATM followed by 2 days of certification by ZTM/RTM (either face to face or virtually).
