slice
Location
Bangalore | India
Job description
We are looking for a Customer Support Executive to assist our customers with technical problems when using our products and services.
Customer Support Executive responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.
What You will do
Respond to customer queries in a timely and accurate way, via phone, email, or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales, and Marketing teams
Experience of minimum 6 -12 months in a Customer Support role
Familiarity with the FinTech industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling difficult clients, tough cases.
Job tags
Salary
