Kotak Securities
Location
Noida | India
Job description
Job Role:
. To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.
Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets.
. This skill will also do sales with assigned customer based mapped to them.
. Measure of outcomes - NPS, Service Level, Service Quality and Sales.
. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
. Ensure customer 'delight' and consistent service experience, including timely resolution of customer queries/issues.
. Complete the logs specified by the process (End-of-day target).
. Adherence to Information Security norms & quality process norms.
. To be aware of and comply with any updates about the process.
. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Job Requirements:
. Should be a least graduate.
. No western line candidates to be scheduled, kindly hunt profiles residing near to Thane.
. Should not have employment gap for more than a month.
. Should have at least completed a year in current org.
. Better soft skills - conversational skills and English versant scores 7+.
. Flexible to work on rotational week offs.
Job tags
Salary
