Tech Mahindra Limited
Location
Noida | India
Job description
Job Title : QA
Location : Noida
Experience : 2+ Yrs - overall (min 1 yr in QA)
Skills Experience : Must have experience on International voice process or Customer services process with QA knowledge.
Job Description :
• Conduct Transaction Quality Audits
• Conduct Ticket Data Analysis & Error Analysis
• Provide c
• Provide Feedback and suggestions for improvement
• Publish Dashboards at defined intervals
• Drive Quality Initiatives
• Provide data inputs to internal stakeholders
• Flexibility and Availability for any ad-hoc business requirement
• Ensure Confidentiality, Availability, and Integrity of Data
• The applicant should have previous experience of 1 to 2 years in QA role
• The applicant should have 2+ years' experience of international voice process
• The candidate should be proficient in excel and power point
• Willingness to work in 24 X 7 work environment
Job tags
Salary
