Process Manager

Location

Pune | India

Job description

JOB DESCRIPTION

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates and supervisors.

Process Manger Roles and responsibilities:

• Understand business problem and requirements by building domain knowledge and translate to logical analytics problem.
• Conceptualize and design cutting edge solution by applying design-thinking concepts.
• Identify the right algorithms, tech stack, sample outputs required to efficiently address the end need.
• Prototype and experiment the solution to successfully demonstrate the value.
• Execute the conceptualized solution as per plan by following project management guidelines.
• Present the results to internal and client stakeholder in an easy to understand manner with great story telling, story boarding, insights and visualization.
• Help build overall digital analytics capability for eClerx through support in client delivery, pilots, pre sales pitches, product development and practice development.

Technical and Functional Skills:

• Strong knowledge of Statistics, Data Analysis & Hypothesis testing along with Business Analytics background to support consulting assignments.
• Visualization and story-telling using Power BI, PowerPoint.
• Data wrangling using Python, SQL.
• Documentation using Word/ PowerPoint.
• Working knowledge of Excel, Pivot Tables, Formulas is must have.
• Good to have skills - Data Science/ RPA/ Automation using VBA, Excel macros.
• Exposure to Machine Learning algorithms is an added advantage.

ABOUT THE TEAM

eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.

eClerx Digital is the trusted partner of choice to the world's largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees - at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket - applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital's innovative delivery model drives the 'metrics that matter' for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.

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