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Location

Khopoli | India

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Job description

Hotel Name

Company Description

Step into a magical world of joy and laughter at Novotel Imagica Khopoli, a one-of-a-kind resort with Premium facilities, located next to India's most exciting amusement park, Imagica Theme Park. It's a place where the imagination reigns and fun is the number one priority. For a family holiday, a business event, a romantic getaway or a wedding as soon as you arrive, you are swept into a whirlwind of excitement and activities. Featuring 287 rooms, 4 F&B outlets and a large pillar less ballroom .

Job Description

- Organizes the work and number of personnel according to level of activity.
- Shares the responsibility for meeting the department's targets with his/her superior.
- Takes part in inventories and manages stocks under his/her responsibility.
- Analyses results and implements corrective actions as necessary.

• KEY OPERATIONAL RESPONSIBILITIES

Financial

• Assist F&B management with achieving financial targets
• Supervises the team's sales attributes
• Offers suggestions and advice to guests regarding the different services available
• Is in charge of organizing the F&B point of sale/outlet for operations as per the Hotel Standards
• Increases revenue for the point of sale through additional sales techniques
• Helps the point of sale attain profitable results
• Helps increase guest loyalty through quality of service

Operational

• Behaves and acts (as a manager) in an exemplary fashion, embodying the brand mindset.
• Helps employees improve their skills and provide support for career development.
• Manages the team on shift basis.
• Ensures guest satisfaction, quality and high standards of service for customers.

Team Management

• Evolves working methods in line with brand philosophy
• Respects labor laws, particularly when preparing work schedules
• Integrates, trains and manages personnel
• Ensures his/her staff are well presented (clothing, personal hygiene etc.)
• Ensures smooth coordination between the different departments (Restaurants, kitchens, bars, lobby etc.)

General Duty

• Is attentive to guests' requests and meets them
• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting brand standards
• Respects the instructions and safety guidelines for the equipment/s used
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.)
• Comply with hotel security, fire regulations and all health and safety legislation
• Assist other departments wherever necessary and maintain good working relationships

Inter - Personnel Traits

• Committed to delivering high levels of customer service
• Positive attitude
• Good communication skills
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Resilience

Qualifications

• Degree /Diploma in Hotel Management
• Relevant experience in F&B and supervising a team

Additional Information

• Ability to accept responsibility;
• Self confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively;
• And the propensity to recognize and acknowledge other peoples' ideas.

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Job tags

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Salary